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    New January 2012 Scan Books 

    by
    TimG
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    Published on 02-09-2012 12:33 PM

    The barcodes in the in new January 2012 scan book have changed from twelve digit numbers (UPC A) to SKU identifiers. Some files have an extra letter appended for additional layouts (ZSWRA.gnh, ZSWRB.gnh, etc) or for the light/dark distinction (ZALC01A.gnh for dark, ZALC01B.ghn for light). Performing a file update will supply these files. Older twelve digit style files will be continue to be included for some time to keep older scanbooks working. If you follow the update directions on the Files & Software page (or this PDF), you should never lose your numbered files.
    As of this posting these new files (for brand new product) are now available:
    ZAOA38.gnh
    ZAOA60.gnh
    ZAOA61.gnh
    ZAOA65.gnh
    ZBIC22.gnh
    ZBIC23.gnh
    ZBOR59.gnh
    ZPLP01.gnh
    ZPLP02.gnh
    ZSER09.gnh
    ZSER10.gnh

    Announcement for P. Graham Dunn Laser Centers 

    by
    TimG
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    Published on 01-23-2012 10:41 AM

    As of Tuesday, January 17, 2012, P. Graham Dunn and Debbie Guilliams have decided to travel different paths. We wish Debbie the best in her future endeavors! As we move forward, if you have open agenda items with Debbie, please let Joe Knutson joe@pgrahamdunn.com or Kim Holliday kim.holliday@pgahamdunn.com know and they will be happy to follow up. We are deeply committed to further growing, nurturing, and developing this program for you and your stores, and are continually looking at every way possible to improve.

    Holiday Tech Support Schedule 

    by
    TimG
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    Published on 12-23-2011 09:55 AM

    Laser support will be closed both Monday, December 26 and Monday, January 2 in observance of Christmas Day and New Year's Day. Tech Support will be available Saturday, December 24 and Saturday December 31 from 9:00a - 5:00p EST.

    ZZALP jig and 1/2" boards 

    by
    TimG
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    Published on 12-22-2011 02:15 PM

    PRODUCT NOTE

    Mounted prints are now being produced with a routed back edge. This routed space can, however, cause the piece to slide over top of the rulers. To prevent this, a new jig, ZZALP, was shipped a few months ago. Please read this thread for the rest of the details and some photos.

    Also, production for the mounted prints will switch over to a 1/2" board from a 3/4" board. This change will not affect how your prints will engrave.

    If you have questions or comments, please make them in the relevant forum thread.

    ZNHC03 Bamboo Cutting Boards 

    by
    debbie
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    Published on 12-20-2011 08:36 AM

    As we make every effort to meet product demands, please be advised that the ZNHC03 Bamboo Cutting Boards will be temporarily substituted with Maple. We anticipate that the Bamboo version will resume shipping in early March 2012. Please direct specific questions to Debbie Guilliams or call customer service at (800) 828-5260. We appreciate your patience.

    Banner Display Contest Winner 

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    TimG
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    Published on 12-06-2011 01:41 PM


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    New Foam Jigs are too light! 

    by
    debbie
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    Published on 11-29-2011 01:22 PM

    Thank you for your comments on the new foam jigs! We are aware that the material is too light and we are in the process of reproducing them in heavier foam. We will let you know when they are available to ship.

    In the meantime, please turn down your smoke collector when running ZORN11-13, ZCFW10 and ZCTO30.

    Click below for instructions:
    https://www.laserengravings.info/Las..._Collector.pdf

    Thank you for your patience as we get this issue resolved!
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