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When I engrave on knives I normally red line it to ensure proper placement. However, the last few times I have done that the actual engraving is higher than the light shows....am I doing something...

I noticed in the new files that
ZHZO80A is not there when you scan the bar code
ZHZO81B the focus is not on so it will not focus
Just thought you would want to know
Thanks

Tim- I can't seem to find how to put the ruler guides back along the screen in gravo... It seems they have disappeared and we use them for vectoring
Thanks-Kim

Thanks we got the fonts to update. We were wondering if there is anyway to add fonts to the original 9 fonts that are in the drop down menu (ie BD Engraved, Beautiful, Berolina etc.) We have numerous...

I did the updates for the new summer products but can not seem to get the fonts to update, followed the instructions but still not there when I scan something, Help me!!

thank you it is a huge help

Can you tell us how to get the ruler guide ( top and left side) that is on the screen display to show? The ruler is no longer visible, we tried doing the display options and got nothing. We use it...

we can not locate the file for this necklace-I know they were discontinued but we have one left and need the file to laser it. if anyone has it can you send it, laser@arrowhead.parable.com, or...

Some summer pictures of new products and way we used our tower display
72
73 74 75

wow this is great--did you just buy it and then build the inside? I love it! now to find room for it!

We have noticed that the wording at the top of these two frames is in there at an angle. "Mommy" and "Family" it is not too noticable in the scriptina font but if you chnage the font to say times...

so excited to see the new products and the new catalog!! Can't wait to get to trying the samples. Does anyone have a good idea/way to put the non-z products in you system. Many of the new items are...

would you being willing to send the product to us and we will buy them from you and pay shipping, what would that cost us? Or would you prefer to have us set up the file send it to you and you run...

We have a customer who is really wanting this piece, it is the glass with the green and cream, black frame. Has been discontinued. any one have one or two?? Let me know, thanks

just wondering if anyone else is having trouble with many of the templates being off, it seems like when we update the files more and more are off. We have decided to red light almost every piece...

Thank you for posting the laser audio and PPT it was helpful to see what we missed. I enjoyed being able to at least hear some of the great speakers you had.
Kim

I agree that would be a great addition too. We have been asked about trophies so that would work great

Having gone through the Christmas season there were a few items that our customers either saw on the website "Personalization Mall" or somewhere.
Here is a list of ideas we would love to see added...

Tim,
Any idea if there are price changes for 2012? WHEN TO EXPECT NEW PRODUCT CATALOG? We doing inventory and would like to change how some of our items are set in the computer, so if there are...

We have a customer interested in using one of the large plaques for a covered porch sign. What would you recommend for her and what should she seal it with? Or is this not recommended at all?...

We downloaded updates yesterday, today I scanned ZFGN10 (the 3D cross) I received an error message file not found. Do you have a time frame for when this product will be updated?

Ellen

On pg 50 in the scan book the ZHFR vertical bar code gives us the vertical for the marriage pray but on the purple wordage it is product ZHFA. Is this the right file for ZHFR?? we were a little...

thank you we will do this

We received our new product samples and began running them. On the flashlights, tool kits and water bottles, we noticed that the "black dot" that we are not to move--lasers and shows on the water...

When we scan the file for ZTBCG we do not have the red outline on the second layer. The first layer is showing the the black grapes and the border but no the red line??? Help??
Kim for Arrowhead...