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Hey Tim,
We have tried that, and it doesn't seem to be product specific. It tends to be hit and miss with the image and wording. I just did a ZHZO39 and it was a butterfly with a name below it and...

Anyone? Anything? Have also sent a question into customer service with no reply yet.

Has anyone else had the issue where the edge of the engraving on a mug/H2O bottle or the like, is darkened, almost looking burned, or the laser didn't go deep enough? We have tried to adjust by...