- Open the GravoTouch program like normal
- On the “SCAN OR KEY IN PRODUCT” screen type config into the search bar and tap SEARCH
- Look for Enable/Disable Screen Saver and tap the silver slider button so that the silver button is towards the left; this disables the screen saver
- Tap the restart software button at the bottom as that setting requires a software restart to take effect
Microsoft released an update that causes the program to crash when trying to run the screen saver video. You will have to keep the screen saver disabled until Microsoft releases another corrected update to resolve the issue.