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I went to look at the product images to make a mock-up for a customer and the link appears to be broken. Are y'all going to supply blank photos of the new product?

We had a special order for red mugs for Christmas. They ordered them for their family members that were Texas Tech grads and the mugs we got in are closer to Aggie Maroon (gross). Are the mugs always...

We just got our shipment in from market with new items, but a lot of it has been backordered. Any idea when those will be ready to ship? Is there some kind of alert system or anything? I'm...

Our laser spontaneously got out of alignment by about a quarter of an inch on the Y-axis. We tried to re-align with the machine and the rulers at the side, but it still isn't enough. Any idea how to...

I ran this test before on our old computer, but I can't figure it out on our new one. How do I do this in Windows 7?

I wanted to show our customers what clip art we had available too. I tried copying and pasting all the clip art into paint and printing it. It looked horrible, so I decided to try something else. I...

Are the images for the new products available for download yet? It'd be helpful if they were available as a supplement with only new photos, so we wouldn't have to re-download all the images again.

We bought the assorted laserable plastic set, but I can't find what laser specifications to use for them. We used trial and error for the gold plastic, but I'd prefer to get it right the first time...

Today I engraved the ZMTL02. The file has the seal at the bottom stating that the file has been checked and found working. When I engraved it however, the engraving was not centered and almost ran...

Are y'all going to be sending a catalog with all the current products anytime soon? It's somewhat inconvenient to have the main catalog and two supplements with new product.

Whenever I send a file to the laser, it says "Calculating..." and then says "Machine????". How do I fix this?

I tried to download them again, as well as the Product Images. Neither one of them worked. I downloaded the symbols to see if it was something with my computer and they downloaded correctly.

I tried to update my files today, but every time I download and try to extract them from the zipped folder, it says there are no files to extract.