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I had a customer ask for this on a cutting board the other day.
I couldn't find a good piece of tree clip art to design my own, so we did something different instead. I think there was a tree...

I was working on a large lithograph when this specific instance happened, ZBOB0040A, but I had other windows open for other pieces and I would try to type my text in those windows hoping this was...

Why does the clip art we've downloaded run at a different speed than the rest of what we are running? How can I change it? Everything is the same "color", and even though none of the colors are set...

Can you please tell me how to unlock a text box? My text keeps getting locked, so that when I add more text it squishes all together and it's driving me crazy. It's like there are mysterious...

We've been lasering both sides of the ceramic mugs- it seems a little funny to us that we laser the front side- seems like we should be lasering the back side, instead. So, we fudge on the jig and...

Thank you very much!

Is there a clip art source that you could give us the link for?

ZALR04 is one of our best selling pieces and as the other stores have mentioned, this piece has been cleaning up very poorly in the last few months. The sample we have lasered clearly has a...

I don't know if anyone else is having this problem but all of the newer pieces that are a glued piece of paper over wood have not come out well at all. They end up with a dark residue above the...

Recently we've had a problem with ZRDS desk mottos and ZSQM plaques where the machine will laser what looks like a small scratch across clip art. It doesn't make any unusual noise, and it lasers the...

Thank you so much!

Just to update -- I thought this might be a problem with a clipart we had on the piece, but even after deleting the clipart the problem with sending the job still exists. It's also doing a weird...

I figured out that if we hit the X button on the machine when it's displaying this "Waiting Data" message that the file will work to burn. However, I had to make an adjustment on the piece and it...

I'm working on the piece ZFTC01 - the 7x11 cherry wood cross - which rotates when sending to the laser. The machine said calculating and received slowly as usual, however once it's got the...

I just lasered my first ALQ piece with the swirls (ZALQ03) and it looks beautiful!... except for the edges where it lasers off the paper and onto the wood, where part of the wood is painted black and...

We have a question on lithograph ZBOH48 and are not sure whether to push it in up to the inner edge on the back of the piece, or to visually line it up to the ruler on the tray. We can't tell by...

Thank you for the quick response, I got the files that are released to work.

- Hannah

We downloaded and installed the new piece templates, and most of them work, but when we checked the new catalogue to make sure they were all working, we found that the files can't be found for the...

When we start to laser the new nativity ornament, ZCFW10, the fan blows the foam jig right off the tray. The jig doesn't seem as heavy duty as the other foam jigs we have.


-Melissa

We got all of the new product in yesterday, and after I lasered a sample ZABH30, I consequently tried to clean it. But this was to no avail. The smelly orange-ish burn residue simply does not clean...

Thank you!

When lasering a clock today, as we were trying to move the clip art that we added, (while holding down the shift key so that it would stay lined up), instead of moving the clip art, it just copied it...