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    by Published on 05-29-2014 10:10 AM

    The Summer 2014 Personalization Catalog (Scan Book) introduces some changes to make knowing which layout file to open easier. Products and layouts that are intended to provide dark or light engraving results now have a dark red D or L beside them to be able to match the product to the correct layout. Note that the terminology has changed from light/dark product to dark/light engraving. 230+ files have been updated to reflect the change in terminology. Also, power/speed settings for all light engraving layouts have been harmonized to 40/100. Please see page 128 of the new catalog (or the image below) for an annotated example. Want a longer explanation and some examples? See this forum post.
    by Published on 03-07-2014 11:32 AM

    Some things to note about new products and their templates:
    1. For ZBOBs, only use the ZZALP jig if the back side is routed to accept that jig. This applies primarily to ZBOB0020-0027 and ZBOB0036-40. All template files show the use of the jig for completeness' sake.
    2. For any layouts that have a "Dark Product"/"Light Product" pair of bar codes, note that "Dark Product" naturally implies "Light Engraving"; similarly, "Light Product" implies "Dark Engraving". The following lists which items are actually considered which type of product:
      • DARK PRODUCT (i.e. Light Engraving)
      • ZPNS0003
      • ZPNS0007
      • ZPNS0014
      • ZPNS0021
      • ZBOB0036
      • ZBOB0037
      • ZBOB0038
      • ZBOB0020
      • ZBOB0021
      • ZBOB0028
      • ZBOB0029
      • ZBIA65
      • ZFCD06
      • ZFCD07
      • ZFCD09
      • ZFCD54
      • ZFCD55
      • ZFCD56
      • ZFCD58
      • ZFRP39
      • ZALR28
      • ZCAR0083
      • ZPUZ36
      • ZPUZ38
      • ZPUZ39
      • ZPUZ40
      • ZPUS41
      • ZPUZ43
      • ZPUZ44

      • LIGHT PRODUCT (i.e. Dark Engraving)
      • ZPNS0002
      • ZPNS0012
      • ZPNS0022
      • ZBOB0039
      • ZBOB0040
      • ZBOB0022
      • ZBOB0023
      • ZBOB0024
      • ZBOB0025
      • ZBOB0026
      • ZBOB0027
      • ZBOB0030
      • ZBOB0031
      • ZBOB0032
      • ZBOB0033
      • ZBOB0034
      • ZBOB0035
      • ZBIA64
      • ZFCD08
      • ZFCD14
      • ZFCD15
      • ZFCD16
      • ZFCD17
      • ZFCD18
      • ZFCD19
      • ZFCD22
      • ZFCD23
      • ZFCD57
      • ZFCD59
      • ZFCD60
      • ZFCD61
      • ZFCD62
      • ZFCD63
      • ZFCD64
      • ZFCD65
      • ZFCD66
      • ZFRP38
      • ZCAR0082
      • ZPUZ37
      • ZPUZ42

    by Published on 02-28-2014 09:14 AM

    All 241 new files are now available. To load them, simply perform a normal file update.
    Please also update your fonts to add 'Goudy Initials' and 'Lauren Script' as they are needed in the new files.
    by Published on 09-25-2013 08:28 AM

    Due to a change in painting techniques, we have recently discovered that the following items are leaving an overabundant amount of residue upon an attempt to wipe clean: ZALR23, ZALR04, ZALR07, ZALR09, ZALC02, ZALC21. Our production team has identified a solution, and following a few final tests will begin producing as normal. In the interim, we will be pulling each of these items from our shelves and will no longer ship the faulty product. If your store has been inconvenienced by these particular pieces, please take a moment to make our customer service team aware as we will be providing full product credit for the defective pieces. Feel free to call us directly with any additional questions you may have at 800-828-5260.

    Only applicable to product purchased after January 1, 2013. Call tag to be sent to accounts requesting credit for over five items.

    Thank you in advance for your patience with this matter.
    by Published on 08-30-2013 08:28 AM

    Laser Tech Support will be closed Monday, September 2 in observance of Labor Day. Have a great weekend, everyone!
    by Published on 07-18-2013 04:59 PM

    Tech support will close early at 3:00p.m. Friday, July 19 for a company event. Have a good weekend, everyone!
    by Published on 07-03-2013 08:51 AM

    Laser Tech Support will be closed Thursday and Friday in observance of Independence Day. Have a great weekend, everyone!

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